HOW TO PLAY

HOW TO PLAY OUR ESCAPE GAMES

Will this be your first escape room game experience? Wondering if it will be the perfect event for your family, corporate event, date night or a birthday party? Follow the simple steps below to find out how easy it is to play an escape room game!

FREQUENTLY ASKED QUESTIONS

Can I take my cell phone in the room?

We do allow cell phones in the room in case of any emergency calls you may receive. However, any photography or video recording is STRICTLY prohibited in the rooms. Group photos will be taken in the lobby by our staff after your game.

Are we ACTUALLY locked in the room?

For the purposes of the game, you are “locked” in a room and you need to find a way to unlock the door in order to escape. However, the doors are held by 12 volt industrial magnets attached to an exit/panic button on both sides of the door. The customers have the option of using this button if necessary to step out of the room during a game.

How long is the game?

The game is 60 minutes, with a few minutes of introduction and explanation of rules. This is why we strongly suggest you arrive at least 15 minutes prior to the start of your game.

Are there age restrictions?

No. However, we recommend anyone 13 or younger to be accompanied by an adult.

How much does it cost to play?

Adults – $27.00

Children – $25.00

(Promos are available each month and can be be located on our website under SPECIAL OFFERS)

How do I purchase tickets?

By booking online through our website using your credit or debit card. Each game has a maximum number of tickets that can be purchased for each session. If your group does not purchase all of the tickets for that game the remaining tickets are still available for other customers to purchase.

Refund policy

We allow customers to change reservations up to 24 hours before their scheduled games. You must contact us by phone or email. There are no additional fees for rescheduling of games.
There are NO refunds or reducing the amount of players after bookings.
We understand things happen, so if we are able to, we will work with our customers if it is within our power.
Special accommodations for corporate events: Generally, mornings and afternoons are available for corporate or private events.

Please call us at
440-360-7750 or email us at info@escaperoomclev.com and someone from our staff will contact you ASAP!

What if I am late?

We will admit you but we do encourage all our customers to arrive at least 15 minutes early.
Please note, we reserve the right to modify the length of your game. Delaying a game can cause conflicts with other bookings. Please be considerate of other groups and arrive on time. No refunds are issued for late groups.

Can I bring a last minute friend without a reservation?

As long as the game you reserved is not sold out…YES!

What’s the least amount of players allowed?

2 of course. Games with only 2 people are less likely to escape.

What if we have a group larger than you can fit in one room?

You will be divided into two groups and book multiple rooms. You must purchase the appropriate amount of available times to book back-to-back sessions. It’s perfect for competition!

What if I want to play only with my group?

Our average room size holds 10-12 people. If your group does not purchase all the tickets for an available session, the remaining tickets will still be available for purchase by other groups or individuals; you may be paired with other players.

Are food or beverages allowed?

Food and beverages are not permitted in the rooms.

Alcohol Policy

Alcohol is prohibited on the premises. Please help us promote a “family friendly” environment. Management reserves the right to refuse service to anyone that appears to be physically intoxicated without refund.

Where should we park?

North Olmsted: Our parking is located directly behind Mickey’s Auto – Rear of the building) Please do not park at the North Olmsted Animal Hospital (along the side of their building) or at Malley’s Chocolates. They reserve the right to tow vehicles.

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